Millions of Luxury Products Now Come With Unique Digital Passports. Here’s What That Means.
Over the past few years, fashion companies have been exploring the potential value of Digital IDs, viewing them as a way to let customers authenticate products, transfer ownership and access an array of services like resale and repair. The impending EU rules have accelerated those efforts and created a sense of urgency as brands start thinking about how to make sure they’re in compliance.
Given the scope of what brands are trying to do, the impending EU regulations aren’t so far off, even if the start date is ultimately pushed back, as some expect. Companies may need to make technology investments, rethink processes and get a large number of people trained and aligned on creating Digital IDs for all effected products. EON’s brand clients have a three-year roadmap for going from instituting Digital IDs on an initial collection of products to having their whole assortment covered.
SARAH WILLERSDORF
Global Head of Luxury, Boston Consulting Group